Refund Policy

Simple and transparent refund conditions for your reassurance

Overview

At HorizonCommonsDesk, we recognize that plans may change, and we are committed to providing clear and straightforward refund policies. This document details the specific situations when refunds are provided for our yacht charter services.

It is important to review this policy thoroughly before reserving a charter. When you make a reservation with HorizonCommonsDesk, you are agreeing to the terms of these refund policies.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding service charges

Processing Time: 5-7 business days

Service Fee: $50 for credit card payments

Requirements: Request must be made officially in writing through email or telephone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Time: 7-10 business days

Service Fee: $25 deducted from the refund amount

Stipulations: A valid justification is necessary; administrative expenses apply

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exception: Exceptions for emergency situations will be taken into consideration

Alternative: A credit for a future charter may be offered at the discretion of management

Requirements: Supporting documents are required for emergency situations

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our highest priority. In the event that weather conditions are considered hazardous for sailing as determined by our certified captain, we will offer various options:

  • Full Refund: Provided if rescheduling the charter is not an option
  • Reschedule: Move your booking to an alternate available date at no extra charge
  • Charter Credit: Issue a credit which is valid for a year from the original charter date

Weather Evaluation Process

Weather assessments are thorough and include a series of checks:

  • Evaluation of wind speed and direction
  • Assessment of wave height and overall sea conditions
  • Checking visibility and forecast of precipitation
  • Monitoring Coast Guard advisories and alerts
  • Determinations made by a professional captain regarding safety

Decision Timeframe: Determinations about weather cancellations are made at latest 4 hours before the planned departure time.

Medical Emergency Refunds

Special Circumstances

We acknowledge that unexpected medical emergencies can happen. The following events may be considered for exceptional accommodations:

  • Unexpected illness or injuries leading to hospitalization
  • Passing of a direct family member
  • Urgent military duties or recall
  • Summons for jury duty or court orders
  • Natural disasters impacting travel arrangements

Documentation Needed

To process refunds under emergency conditions, we ask for:

  • A medical statement or hospital paperwork
  • A death certificate, where relevant
  • Orders from the military
  • Legal summons or notices for jury service
  • Advisories on travel or declarations of emergency status

Processing: Refunds concerning emergencies are handled within a span of 3-5 business days following the receipt of proper documents.

Operational Cancellations

Technical Difficulties

In the event of mechanical issues with your designated vessel that aren’t solvable:

  • Alternate Vessel: We’ll attempt to secure a similar yacht for your use
  • Full Refund: Issued if no appropriate substitute is available
  • Partial Refund: Given if the replacement vessel is priced differently
  • Compensation: Additional compensation might be provided for the trouble caused

Crew Issues

On rare occasions when our certified crew is not available:

  • A substitution of crew will be arranged if feasible
  • A full refund is given should the charter be unable to proceed
  • Option to reschedule without any additional costs

Refund Processing

Reimbursement Methods

Refunds will be issued back to the initial method used for the reservation:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Service Charges

Credit Card Transactions

$50 charge for cancellations made over 72 hours in advance

Bank Transfer Refunds

$25 fee applicable to all refunds via bank transfer

International Transactions

Additional costs might be applicable for refunds crossing international borders

Charter Credits

Situations for Credit Issuance

In certain scenarios, instead of a refund, credits for future charters might be offered:

  • Last-minute cancellations (within 24 hours of the charter)
  • Cancellations due to weather events
  • Customer-initiated rescheduling
  • Delays or disruptions caused by operational factors

Credit Details

  • Valid For: One year from the date of issuing
  • Transferable: Credits are not transferrable to others
  • Worth: Equates to the full cost of the charter with no extra fees
  • Application: Applicable to any upcoming charters that are available
  • Expiry: No extensions will be given past the 12-month period

Partial Service Refunds

Disruptions to Service

If your yacht excursion is interrupted or cut short due to issues we are accountable for:

  • A proportional refund reflecting the unused time of the charter
  • Credit towards a future booking with the same value
  • Free services or upgrades may be provided

Interruptions Caused by Guests

In case a charter ends prematurely due to actions or breaches of safety by guests:

  • No refund for the time not used
  • Full payment is still expected
  • Potential for additional fees

Dispute Resolution

If you take issue with a decision made regarding a refund, you may:

  • Ask for your case to be reviewed by our administrative team
  • Submit further documents or proof
  • Seek outside intervention from consumer advocacy groups
  • Explore legal channels as permitted by the law

Initiating a Refund Request

Step 1: Get in Touch

To begin the refund procedure, please reach out via:

Step 2: Submit Your Details

Ensure you provide the following information in your refund request:

  • Confirmation code of the booking
  • Date and time of your charter
  • Specific reasons for the cancellation
  • Any relevant supporting papers
  • Your preference for refund method

Step 3: Review and Action

We will acknowledge receipt of your request within a day, assess it in accordance with this policy, notify you of the decision within two days, and proceed with any refunds accordingly in the mentioned timeframes.

Essential Remarks

  • All requests for refunds should be conveyed in writing
  • Refunds are issued in $, independent of the original currency used
  • We highly suggest the purchase of travel insurance
  • This policy can be amended, given a notice period of 30 days
  • Refunds are subject to relevant taxes and existing laws

Contact Information

For enquiries pertaining to refunds or to submit a claim:

Refund Department
HorizonCommonsDesk Marine Services Ltd.
Marina Point
Miami FL 33131
USA

Phone: +1 305-350-7767
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Update Date: August 24, 2026

Our refund policy has been created to ensure fairness and clarity. We urge you to examine these terms thoroughly prior to making a booking and to reach out to us with any queries.